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COVID-19 Policy

2021/22 Subscription and Ticket Policy

Throughout the ups and downs of the COVID pandemic, the Santa Barbara Symphony has continued to make the safety of our guests, musicians, and staff our top priority. A subscription and ticket policy is in place to offer peace of mind as you consider returning to join us for live performances, and ensure that subscribers receive priority to reserve the best seats.

As we prepare for our 2021/22 concert season, our community continues to be faced with public health concerns and uncertainty about potentially shifting mask and vaccination mandates required by The Granada Theatre, as well as whether the City will allow easy drop-off zones in front of The Granada Theatre.

While resolution of these issues will be determined by public health officials, the City of Santa Barbara, and The Granada Theatre, the Santa Barbara Symphony is publishing its policy for subscription and ticket holders, to help patrons feel comfortable in making plans to return to live performances.

When you purchase tickets you’re not taking any financial risk. No matter what happens, we’re going to offer you flexibility and choices. As we did this past season, in the event that either we are forced to cancel, reschedule, or reimagine a concert or concerts in the 2021/22 season – or if your situation changes and you don’t feel comfortable attending – the Santa Barbara Symphony will offer subscribers and ticket holders the following options and flexibility:

  1. Transfer your tickets forward to either the rescheduled date or a new digital program, if allowable;
  2. Convert your tickets to a tax-deductible donation;
  3. Keep your ticket purchase “in escrow” to be applied to a future concert or 2022/23 season.
  4. If, due to COVID, none of the options above are desirable to you, the Symphony will offer a full refund.

In order to maintain your priority seating:

  • The deadline for renewing subscribers to keep their existing seats has been extended to August 15, 2021.
  • The deadline for priority seating for new subscribers, ahead of single tickets going on sale, is August 31, 2021.

The Fine Print:

  • This policy is in place, regardless of whether a cancellation or postponement is caused by public health officials, The Granada Theatre, or the Santa Barbara Symphony, or if our patrons do not feel comfortable attending our concerts this season due to health or safety issues.

As a mission-driven non-profit, our staff and musicians’ livelihood is impacted by COVID and all the uncertainties and unknowns the organization and our community continues to face. As we did in the 2020/21 Season, we will continue to plan, adjust, communicate, and always take care of our family.

We are grateful for the patience, kindness and support given to us by our subscribers, donors and patrons, and in return made a commitment to keep you updated on the impact the constantly shifting COVID protocols will have on what we will and won’t be able to offer.

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